FAQ

Shipping

What are your shipping rates?

Shipping rates are determined after entering your ship locations state, zip code and location type. Your location Type can be residential, commercial (business), PO Box, or Military. Once this is entered our systems determine the cost of shipping your order and it will be displayed on the website. Shipping cost will always be at least $7.00.

What methods of shipping do you offer?

UPS

  • Ground
Methods available can depend on the shipping location selected.

How long does shipping generally take?

We have multiple warehouses throughout the United States. Delivery time highly depends on your shipping location, but in most large urban areas delivery can be 3-4 days with UPS.

Do you ship on the weekends?

We DO NOT ship on weekends. Orders purchased after 3PM PST on Friday will be fulfilled and shipped on the following non-holiday business day.

Do you ship Internationally?

We DO NOT ship internationally, and only ship to the 50 United States.

Has my order been shipped?

You can also view your order's status in your My Account section within .com. To view your account information, click on the "Logon" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after logging in.

Will I get a tracking number for my package?

You can also view your order's tracking information in your My Account section within .com. To view your account information, click on the "Logon" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after logging in.

Do you ship to P.O. Boxes?

No, we cannot ship to P.O. Boxes.

Where are your shipping warehouses?

We have eight warehouses throughout the United States. Not all products can come from all locations, but most are located at six of our eight locations.

The locations are:

  • Charlotte, NC
  • Mesquite, TX
  • Fresno, CA
  • Strongville, OH
  • Windsor, CT
  • Orlando, FL
  • Ypsilanti, MI
  • Seattle, WA

Orders and Shipments

My order shipped, but has not arrived, what do I do?

If more than 4 full business days have passed since you placed your order and your order was shipped via UPS, please visit our Contact Us page or send an email to our Customer Service Department.

I did not receive my full order, what do I do?

In rare cases an order can be wrongly fulfilled. If your order is complete and there are no additional shipments heading your way please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • The SKU (on packing slip) or name(s) of the missing product(s)

I received the wrong product, what do I do?

Please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • The SKU (on packing slip) or name of the missing product you ordered (UPC number can also help)
  • The description of the product you wrongly received. (UPC number can also help)

I received a damaged product, what do I do?

Please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • Product SKU (on packing slip), and/or product description. (UPC number can also help)

My credit card was charged incorrectly, how do I get this resolved?

Please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached

If I get sick taking a product, can I return it?

Unfortunately products can only be returned if they have been NOT been opened. To return an unwanted, unopened product you will be charged a 10% restocking fee and will also be responsible for the shipping charges to ship your product to our warehouse. To initiate the return process please visit our Contact Uspage or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • Why you want to return the product
  • Product SKU (on packing slip), and/or product description. (UPC number can also help)

If I do not get good results, can I return the empty bottle?

Unfortunately products can only be returned if they have been NOT been opened. To return an unwanted, unopened product you will be charged a 10% restocking fee and will also be responsible for the shipping charges to ship your product to our warehouse. To initiate the return process please visit our Contact Us page or send an email to our Customer Service Department.

Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • Why you want to return the product
  • Product SKU (on packing slip), and/or product description. (UPC number can also help)

Shopping

    How do I know what product is good for me?

    Most products in our catalog have a full description, with nutrition facts, warnings, directions, and other helpful information. Within our catalog users also have the ability to post product reviews. For your specific product, if this information is still not adequate, then we recommend doing additional searches for the product information within search engines like google, yahoo, or msn.

    How do I search for products?

    Use the product search text box at the top of the website. If you are unable to find what you are looking for try additional searches with different keywords or remove non alphabetic characters.

    How do I get information on ingredients and dosage of a product?

    Most products in our catalog have nutrition facts associated with them. Click on a product to view its full details.

    How do you find product recommendations?

    On any product's detail page there are "Product Ratings" where you can see product reviews by others.

    What payments methods do you accept?

    We accept these different payment methods:

    • VISA
    • Master Card
    • AMX
    • Discover

    Is your ordering system secure?

    In this day and age, it must be! Our website uses Secure Socket Layer (SSL) technology to ensure that all order information is securely transmitted. For added security we do not store your credit card number in our systems.

    How do you pay by credit card or debit card?

    Select the Credit Card payment method and complete the form.

    What happens if my credit card declines?

    The website will prompt you when this occurs. Read the website's declined messaging and ensure that all payment information is entered correctly. If after this point you feel that the all information is correct we recommend that you try another debit or credit card.

    Do you store personal information?

    Yes, information entered into the website is stored in our secure databases. This information is used to historically record order transaction information and contact you in the event that we have any order or payment questions.

    What is your privacy policy?

    You can view it here.

    Refunds and Exchanges

    Can I return or exchange a product that hasn't been opened?

    Yes, to return an unopened or unwanted product you will be charged a 10% restocking fee and you will also be responsible for the shipping charges to ship your product to our warehouse. To initiate the return process please visit our Contact Us page or send us an email at .

    Be sure to include the following in your inquiry:

    • Order number
    • Email address used to order
    • A phone number where you can be reached
    • Why you want to return the product
    • Product SKU (on packing slip), and/or product description. (UPC number can also help)

    Can I return or exchange a product that I've already opened?

    Yes, if the product is defective or damaged and no more than one serving is consumed. For these types of products you can initiate the return process by visiting our Contact Us page or sending us an email at skiplennongoldsgym@gmail.com.

    Be sure to include the following in your inquiry:

    • Order number
    • Email address used to order
    • A phone number where you can be reached
    • Why you want to return the product
    • Product SKU (on packing slip), and/or product description. (UPC number can also help)

    Do you charge a re-stocking fee for returns?

    There is a 10% restocking fee in the event that product is returned to us that is not damaged or defective.

    How long do refunds take?

    Refunds take anywhere from 3 to 5 business days after the product is returned and restocked in our warehouse. Please allow up to 2 weeks for the time of shipment back to our warehouses for a full refund.

    General Questions

    What is the best way to contact you?

    Our contact us page.

    What is the best email address to contact us?

    skiplennongoldsgym@gmail.com

    What hours are our customer service centers open?

    Monday through Friday 8AM to 5PM PST. Closed for most holidays.

    How do I submit website or company feedback?

    Please contact at via our contact us web page and leave any comments or concerns.